Privacy & Cookie Policy

1. WHO WE ARE

Antwerp Lion Oil Works NV, working under registration number BE0457940562 with its offices registered at Antwerpen, Vlaamsekaai 2-5 (“we”, “us”) is a producer of industrial lubrication systems and a supplier/distributor for professional products for industrial customers.   In accordance with the European Act 2016/679 dated 27 April 2016 concerning the protection of individuals concerning the treatment of personal data (“GDPR” of “AVG”), we are responsible for the Data we use , and for the data processing of your personal data.

2. OUR COMMITMENT

The care for the protection of the privacy of data is the base for a trustful business relation between you and us.  Therefore we are very serious about the treatment of the privacy in every business relation.

In this Privacy declaration, we explain how we collect and process your personal data.

We can change and update these processes on a regular basis and publish the most recent version on our website https://www.lionoil.be

This notification is adjusted on 25 May 2018.

3. WHICH DATA ARE PROCESSED

You give us a number or personal data when communicating with us through our sales channels, for instance when you transmit us data to create a customer account or when you get into contact with us for any question.  We obtain some data by registration how our website and apps are used, eg by technologies as cookies.

We will only process relevant data to deliver the service and goods you expect from us.

You have full control over the personal data we process.  When we ask you to give us personal data, you can always decline the request, however when you choose not to give the personal data needed to deliver a product or service, it is possible we will not deliver the product or service.

Contact data :  first and second name, gender, business email address, business address, telephone number and other similar data, as delivery address and language.

Details of your contract when setting up a contract with us as service or product supplier or customer :  Data needed for a normal business relation

Financial data : data needed to process your payments , eg your bank account data.

Purchases : data on quotes you request to us, orders placed.  When you have a customer account with us, we also collect data about your current account status, overdue payments, which could lead to temporary delivery stops

Locational  data : data on the location of your facilities for delivery purposes and processing of the contact data

Your interactions with us: the content of messages, emails, letters and telephones with us, or questions and data you provide us for customer support.

4. WHY WE USE THEM

We use your personal data to maintain a normal business relation.
this contains :

• Purchases and sales
• Improvement of products and services
• Warranty of products
• Marketing (customer listing, newsletters, direct marketing)
• Commitment to legal obligations
• Litigation

See below for more information.

4.1 Purchases and sales

We use your personal data to process essential business processes as :

• To put in orders:
• The delivery of products and services :  we use your personal data we collect from your orders, the delivery, invoices and collection of payments.
• Opening account and credit management we use your personal data to open an account , manage your contracts and to open an open account
• Payments: we share payment data with banks and other authorities who tread payments or provide other financial services.
• After sales and return of goods : we use your personal data for warranty issues , customer requests and/or return of goods, till the end of the case.
• Customer support :   we use your personal data to answer your questions and to follow up the sales of products and services

4.2 Improvement of products and services

We use your personal data to

• Ask for Feedback on our products and services.  We use your answers and notes for quality control and improvement of our products and services
• To analyse the use of our websites, apps and your feedback on our communications with the purpose to improve our products and services
• Keep archieves on our activities and services.  Probably some communications with you or referring to you will be kept.

4.3 Warranty of products

In respect to the conventional and legal warranty of products, it is possible we need to communicate certain personal data to the manufacturers of these products.

4.4 Marketing

We use personal data for ::

• Customer listings: we can setup a contact list for existing customers and prospects.
• Newsletters: we can send newsletters on our products and services
• Direct marketing: we can send you messages (also emails and text messages) on products and services we provide or our direct suppliers provide, and which we think can be of interest to you (eg because you bought or showed interest to similar products or services)
• Custom content: we can use your personal data to provide you with promotions.

When you do not accept our marketing activities, you can still receive requests for feedback, surveys and other customer care communications.

You can suspend at any time your approval for our marketing activities or unsubscribe for messages asking about feedback, surveys , by replying to these marketing mails or to use the contact data in the section ‘how to exercise your rights’

4.5 Commitment to legal obligations

We process or share personal data with third parties when obliged for legal matters on eg :

• Fiscal laws
• Bookkeeping laws
• Fraud prevention laws
• Credit risk reducing laws
• Insurance laws
• Personnel law
• Compliance with laws

4.6 disputes and litigation

We can use personal data to :

• Solve potential or actual disputes
• Defend our legal rights
• To react on court procedures
• To react on request from law enforcement agencies
• To protect our own rights, privacy, security and our properties.

4.6 legal base

For the following purposes we collect, use and process your personal data as long as there is a legal basis.  These can be :

• Because we need them to set up a contract or prepare a potential contract.  Eg to deliver goods you have ordered.  We can also collect data in the process before we come to a contract: eg when you ask us for a quotation.
• Because we need them to fulfil legal requests.  In certain cases we have to store your data because we have the legal obligation to do so.  Eg to take care of global security, fiscal matters, etc.
• Because you agreed.  When you fill up forms (paper or online) and choose to give us your personal data.
• Because it is our legitimate interest.  Eg to prevent fraud etc.  when we process your data with this purpose we will always keep balance between our interest and your legal rights and reasonable expectations

5. SHARE YOUR DATA WITH OTHER PARTIES

We can share your personal data if needed under your approval, for purposes listed under the section : ‘Why we use them’

5.1 Service providers

When we share your personal data for the purposes listed under the section : ‘why we use them ?’, our partners need to complain to the privacy legislation and they cannot use these personal data for any other purpose.

5.2 Suppliers 


Information on your purchases can be shared with our business partners from whom you bought a product or a service, eg for direct delivery purposes, availability of the product or services

5.3 Other receivers 


We can share your personal data with following parties :

• Judicial authorities or regulatory authorities
• Parties in lawsuites, as lawyers, claimants, defenders etc to protect or exercise our legal rights

6. INTERNATIONAL TRANSFER OF PERSONAL DATA

In cases where we are brought to transfer personal data to a location outside Belgium or the European Community, we will apply all necessary procedures to have guarantees to make these transactions in a safe way.

7. STORAGE OF YOUR DATA

We store your personal data as long as needed to serve its purposes.  The time depends on

• The business relations needs to store these data
• The needs and requests on contracts
• Legal needs ( data protection, insurances, fiscal obligations, personnel matters)
• Rules and recommendations from data protection authorities

Antwerp Lion Oil Works can keep certain personal data after the termination of this timeframe eg to solve certain disputes, for actual or future court procedures, to keep track of our archives or to fulfil our legal obligations or defend our legal rights.

8. PROTECTION OF YOUR DATA

We review on regular basis the technical and organisational security measures we took to put our information and communication systems up to date to prevent loss, misuse or unappropriated changes to your personal data.

We can never held responsible for any damage occurred after access or use of our website, nor damage or viruses which can infect your computers or other assets

Although we took al possible measures to guarantee the reliability of the data on our website and in our brochures and technical manuals, we can never held responsible for errors, omissions or results that may occur after transmission, resending or collection, or use or these data.

9. YOUR RIGHTS

You can excercise all your rights as concerned party. Your rights are :

• Access to your personal data . you have the right to know if we keep your personal data. You can ask for a copy of these data; and about information how we process your data.
• Rectification of inaccurate personal data and, in certain circumstances, you can request to delete data, limit the use of these personal data.  You can object to process and use these data for direct marketing, or for any other reason related to your specific situation.
• Objection against the use of your personal data for certain reasons (eg marketing)
• Restriction.  You have the right to restrict the use of your personal data under certain circumstances.  Eg during the period we investigate a complaint of incorrect personal data.
• Erasure of your personal data (under conditions)
• Data portability  if applicable, you have the right to get a copy of have send a copy to another company ( machine readable form) of the personal data you have given to us.
• Withdrawal of a permission given to use your personal data at any time.  Eg permissions given in the section ‘why we use them’ subsection marketing.

10. COOKIES

A cookie is a small file which will be kept on your computer when you visit a website. It is specially designed to keep and collect the information about the navigation on the website and to send you personalized services.  Your web browser manage these cookies.

We can use cookies to let you navigate in an efficient way onto our website and to perform certain functions as analysis of website traffic.  Cookies can also recognise you when you surf again to our website and can give you extra data adjusted to your preferences and interests.

Certain cookies can collect personal data, eg data you give us as user names etc, they can also follow you to give relevant advertisement information.

As most websites, ours can use following cookies:

• essential cookies: these are cookies needed for the basic working our the website
• Functional cookies: these are used to make the user experience better and easier. These can keep some data about former choices or about login and passwords.
• Analytical and performance cookies: these can be used for internal purposes to help us to optimize the use of the website and to test design solutions for the website.  We can work together with external parties for these purposes, so these cookies can be put by third parties.
• Focused and advertisement cookies: these cookies can be used to send you relevant and customized content and to evaluate the effectiveness of these messages.  These contents can be on our website or the website of third parties.  We can work together with external parties for these purposes, so these cookies can be put by third parties.

You can change at any time the settings about cookie management.  By adapting the parameters in your internet browser ( click on ‘help’ of your browser to get more information on how to do it) you can be warned before you accept a cookie or you can just decline it.  In this case you will probably not get access to that specific function on the website

Please note when you use computers on different spots, you need to configure each browser accordingly your specific cookie preferences.

11. HOW TO EXERCICE YOUR RIGHTS

To send us any request to exercise above rights or to get more information about it, you can contact us on below contact details :

Antwerp Lion Oil Works NV
BE0457940562
Vlaamsekaai 2-5, 2000  Antwerpen
info@lionoil.be